FAQ's

How much does delivery cost?

Delivery costs depend on which option you choose – the cost will be confirmed at checkout.

All deliveries are made by Royal Mail, and if you are not at home to receive and sign for the delivery, Royal Mail will keep it at the depot for 7 days before returning the delivery to us.     

Will the item be delivered in discreet packaging?

All products are shipped discreetly in a brown box or white envelope/jiffy bag with absolutely no indication as to the contents or who has sent them.

What happens if I receive my item and it isn’t what I wanted?

Due to the service this company provides via the consultations and honest product reviews, we aim to avoid this situation – if you are unsure of what to buy, get in touch with us to ensure you choose the right products. If you would prefer, we can have a chat via email or instant message.

We are unable to provide a refund on items you have changed your mind on but can look to exchange it as long as the item is in a resell-able condition. We do not refund any postage fees.

My order is incorrect/faulty

If the item is faulty upon receipt of delivery, contact me straight away on Hello@thatsthespot.co.uk to tell me. You will then be expected to send it back to me with a note  and you shall receive a refund for the postage and the item or an exchange.  This must be done within 28 days of the item being purchased.

How will my payment appear on my bank statement?

Your payment will appear as ‘That’s The Spot Ltd’

Must I be over 18 to make a purchase?

Yes you must. By placing an order at That’s The Spot, you declare that you are of the appropriate legal age to purchase these items. We are under no obligation to complete an order if we discover you are not of the legal age.

How long will my delivery take to be delivered?

If you place your order before 2pm, the item will be dispatched on that same day.

I am a man and want to get a gift for my female partner, can you help?

Yes I can – book me in for a visit at yours at a time when she is out of the house and I can bring a range of items to you to buy there and then. She may appreciate being a part of the conversation too though, because in that way, you will definitely find her the thing she wants.

If your question isn’t covered on this page, email us here and I shall get back to you within 24 hours.

Batteries

Not all products come with batteries so make sure you check the product detail before you click the buy button as you can add battieries to your basket.

Obviously you can use any brand of batteries and whilst we recommend rechargeable options as standard some products do not like them so do check the product details

Keeping things clean

Steel/glass products can be popped in the dishwasher (being aware of who else is in the house with you) comment on detergents etc to use.

I don't know what I like/my body likes

Get in touch with us, we are here to help and never to judge; whatever your pleasure we want to make it the very best you can buy... changing the world one orgasm at a time

Can I recycle my old toys

Yes you can... get in touch and we'll help you find a local sex toy recycling spot

If you have any other questions, please do get in touch!